As one of the UK’s most trusted and premium recruitment brands, Guardian Jobs has built strong relationships with organisations of all shapes and sizes, across virtually all sectors – in particular with charities, government, the arts and all sorts of commercial enterprises.

The portfolio offered to clients in this market is vast - from the Guardian in print, specialised features and supplements to guardian.com – now accessible via mobile and tablet globally. In addition our clients can advertise across external websites, (partner sites working with GNM) and social media platforms such as Facebook and LinkedIn.

We are at a fascinating juncture in our history. Our audience has never been larger; our journalism never more successful; our brand never stronger.

That’s where you come in. We are recruiting a Customer Support Coordinator to ensure a smooth and professional service for all users of the Guardian Jobs platform.

About the role

• Support clients and candidates via telephone, email and live chat to ensure all users have a smooth and professional experience; managing complaints and data incidents, providing job posting and application process support
• Provide support for the sales team in relation to the Recruiter Services product, processes and performance
• Liaise with third party platform provider with responsibility for reporting operating issues, testing bug-fixes and testing new feature roll-outs

About you

• Minimum of one year’s administration experience
• Customer service experience preferably via email or phone
• Good working knowledge of websites/online applications
• Experience of working to deadlines in a pressurised environment
• Some awareness of web analytics and online marketing tracking tools to boost advertising effectiveness

And lastly, if you share in the Guardian’s mission and values, you’ll be well placed to help us succeed.

Does this all sound like you? Then we’d love to hear from you.

For more information please view the job description here

The closing date for applications is Wednesday 29th September 2021.

How to apply

To apply, please upload your latest CV and a cover letter which outlines why you’d love to take on this role, and why you’re a great match for we’re looking for.

About us

The Guardian offers 26 days’ holiday and a competitive benefits package including a generous pension, healthcare, dental insurance options, cycle to work scheme and 2 paid volunteering days per year.

We have a strong commitment to your learning, development and well-being, with hundreds of different courses available - ranging from bite-sized e-learning courses, to on-site workshops and professional certifications.

It’s the talent, energy and commitment our people bring to our business that make us who we are. Across our business we have some of the brightest and best people in media and beyond: award winning journalists, cutting edge commercial teams, industry leading digital talent and much, much more.

We are a vibrant and diverse community with many events groups and forums to get involved in. Our Kings Place offices overlook Regents Canal, with the newly-developed Coal Drops Yard, Granary Square and St Pancras Square shops, restaurants and pop-ups.

We value and respect all differences in all people (seen and unseen) at the Guardian. We aspire to inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. The Guardian actively encourages applications from BAME candidates.

At The Guardian, many of our staff work flexibly and we will consider all requests for flexible working arrangements.